Empowerment and Behavioral Insights in Client Decision Making

Behavioral Insights can be used to understand and support hearing health decision-making, particularly in the appointment setting. An overview of empowering the individual’s first awareness of hearing loss to hearing aid fitting and then to becoming an active hearing aid user will be covered.

Learning Outcomes

1. After this course, participants will be able to explain common cognitive biases and breakdowns in communication that can occur in the appointment setting and be able to identify strategies to overcome these.
2. After this course, participants will be able to define the concept of empowerment and the relationship between empowerment and health outcomes among people living with chronic health conditions, and gain an understanding of what empowerment looks like and the role it plays at different stages of the hearing rehabilitation journey.
3. After this course, participants will be able to discuss a multi-site qualitative study was used to gain insights from people with lived experience of hearing loss to produce a conceptual framework of empowerment upon which clinical assessments of empowerment and interventions to increase empowerment can be built.

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